Ensuring Quality & Efficiency
At Ahmet Yar, our primary goal is to ensure the continuous, effective, and high-quality performance of our products and systems throughout their entire lifecycle.
With a highly skilled service team and advanced technological capabilities, we deliver top-tier workmanship and gain the trust of our customers, making Ahmet Yar an indispensable partner.
We monitor our customers' control systems around the clock via an advanced alert management call center, which was established in 2006. This system helps prevent product loss by detecting issues early and sending real-time notifications to our authorized technical staff.
The system works by automatically alerting our call center, eliminating the need for human contact. Notifications are delivered instantly via SMS to our technical personnel, ensuring quick responses to potential issues.
What is a Call Center?
Our call center is an advanced system designed for the continuous monitoring and control of customers' refrigeration systems. Key features include:
- Automated Alert Management: Provides real-time alerts and reporting for system issues.
- Point-Specific Alerts: Allows custom alert points to be set based on user requirements.
- Comprehensive System Control: Monitors heating, defrosting, and pressure values (low and high) of the compressor system.
- Compatibility: Easily integrates with existing cooling systems.
Basic Features:
- Customizable number of monitoring points.
- Data communication via Ethernet, controlled by a PLC.
- Instant data acquisition through existing sensor infrastructure, without burdening current cooling systems.
- Optional remote monitoring via a web browser.
Why Use a Call Center?
- Cost Efficiency: Reduces operating expenses.
- Faster Service: Increases the speed of failure alert notifications.
- Energy Savings: Helps conserve energy by identifying inefficiencies.
- Product Protection: Prevents product loss by early detection of issues.
- Data Retention: Stores historical data for future analysis.
- 24/7 Monitoring: Provides round-the-clock monitoring and alarm notifications for temperature changes.
- Remote Access: Enables distant service management via web browsers.
- Flexible Monitoring: Thanks to the PLC-based infrastructure, the system offers versatile monitoring options.
